Terms and Conditions for Stylish Villas

Booking Conditions

The following Booking Conditions together with the General Information contained on this website form the basis of your contract with Mr. Nicolas Dixon, 3 Forster Road, Guildford, Surrey, United Kingdom, GU2 9AE for Villa Vista and Villa Sol and with any other the villas the contract is with Mrs. Fiona Dixon of the same address. Please read them carefully as they set out our respective rights and obligations.

In these Booking Conditions, “you” and “your” means all persons named on the booking (including anyone who is added or substituted at a later date). “We” and “us” means Mr. Nicolas Dixon or Mrs. Fiona Dixon as described above. All bookings are made subject to these booking conditions.

1. Making your booking.
Bookings can be made by completing the online booking form at www.stylishvillas.co.uk and following the on-screen instructions or by contacting us direct by telephone. Once we have received your booking form and booking deposit, we will, subject to availability, confirm your stay by issuing a confirmation invoice by email. This invoice will be sent to the party leader. Please check this invoice carefully as soon as you receive it. Contact us immediately if any information which appears on the confirmation or any other document appears to be incorrect or incomplete as it may not be possible to make changes later. We regret we cannot accept any liability if we are not notified of any inaccuracies in any document within 5 working days of our sending it out. When you pay your 35% deposit it is deemed that you have read and accepted these terms and conditions and also the section on our web site regarding important information located at www.stylishvillas.co.uk/stylish_villas_in_pollensa_important_information.html

1a. Number of persons.
Only those persons whose name appears on the Booking Form may use the property. The number of persons (adults and children) must not exceed the number of sleeping places indicated on the website. The substitution of persons during the rental period is forbidden unless previously agreed.

1b. Arrivals
On arrival you must present your confirmation details as well as your passport or identity card to us or our nominated representative that we will have informed you of.

2. Payment
In order to confirm your stay, a deposit of 35% of the full payment (or full payment if booking within 56 days of departure) must be paid at the time of booking. This deposit is not refundable in the event of your cancellation or failure to pay on time as set out below. The balance of the cost of your stay must be received by us not less than 56 days prior to departure (or at the time of booking if this date has passed). This date will be shown on the confirmation invoice. If you have not paid in full and on time we reserve the right to treat your booking as cancelled by you and we will retain your deposit. In this case the cancellation charges set out in clause 6 below will be payable.

2a Security Deposit
You must pay a security deposit of £400.00 56 days before the start of your stay (or at the time of booking if this date has passed). The cost of any damage to the property or to any items in and/or at the property caused or any service charges incurred by you or any member of your party (for example telephone calls) will be deducted by us from the security deposit at the end of your stay. The minimum charge will be £15 per item. Please also note that you are not allowed to smoke in the villa. If you or any of your party or guests do then this could result in you forfeiting your security deposit. If no deductions are required your security deposit will be refunded in full to you 17 days after your departure from the property. If the security deposit is not sufficient to cover any damage caused or service charges incurred by you, you will be responsible for paying us any additional monies required immediately on request from us.

3. Your contract
A binding contract between us comes into existence when the deposit payment is paid (see clause 2 above). If you cancel after paying the deposit our normal cancellation charges will apply. This contract and all matters arising out of it are governed by United Kingdom law. We both agree that any dispute arising out of or connected with your holiday will be dealt with by the Courts of United Kingdom.

4. The cost of your stay
We reserve the right to increase or decrease the prices of accommodation at any time. The price of your stay will be confirmed at the time of booking, subject to the correction of errors. We reserve the right to correct errors in both advertised and confirmed prices. We will do so as soon as we become aware of the error. Please note, changes and errors occasionally occur. You must check the price of your stay at the time of booking.

5. Changes by you
Should you wish to make any changes to your confirmed booking, you must notify us by email as soon as possible. Whilst we will endeavour to assist, we cannot guarantee we will be able to meet any such requests. Where we can, an amendment fee may be payable together with any costs incurred by ourselves.

6. Cancellation by you
Should you need to cancel your stay after the contract has begun (see clause 3 above), the party leader must immediately advise us either by cancelling online to cancellation@stylishvillas.co.uk or advising us in writing at the address above. Your notice of cancellation will only be effective when we receive it in writing at the address above. As we incur costs from the time we confirm your booking and may be unable to re-sell your period of stay, the following cancellation charges will be payable. Where the cancellation charge is shown as a percentage, this is calculated on the basis of the total cost of the booking excluding amendment charges. Amendment charges are not refundable in the event of cancellation.

Period before start of stay within which written/email notification of cancellation is received by us	Cancellation charge
more than 8 weeks	deposit only
less than 8 weeks	deposit + 20% of balance
less than 6 weeks	deposit + 40% of balance
less than 4 weeks	deposit + 100% of balance
less than 2 weeks	deposit + 100% of balance
less than 1 week	deposit + 100% of balance

  
Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of any insurance policy you may have. Claims must be made directly to the insurance company concerned.

7. Insurance
It is strongly recommended that you take out adequate travel insurance. Please read your policy details carefully. It is your responsibility to ensure that the insurance cover you purchase is adequate for your particular needs.

8. Changes and cancellation by us
Occasionally, we have to make changes to and correct errors on our website descriptions and other details both before and after bookings have been confirmed and cancel confirmed bookings. Whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so.
If we have to make a significant change to or cancel your booking, we will tell you as soon as possible. We will endeavour to offer you an alternative should a significant change or cancellation occur.
We regret we cannot pay any expenses, costs or losses incurred by you as a result of any change or cancellation.
Very rarely, we may be forced by "force majeure" (see clause 9) to change or terminate your stay after departure but before the scheduled end of your time away. This is extremely unlikely but if this situation does occur, we regret we will be unable to make any refunds, pay you any compensation or meet any costs or expenses you incur as a result.

9. Force Majeure
We regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by or you otherwise suffer any damage or loss as a result of "force majeure". In these Booking Conditions, "force majeure" means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.

10. Our Liability to you
10.1. We promise to provide your accommodation with reasonable skill and care. We do not accept responsibility if any death, personal injury, failure or deficiency of your accommodation arrangements is not caused by any fault of ours. When we talk about "fault" above, this means failure by ourselves to use reasonable skill and care in performing or providing the service in question. Please note it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim.
We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following: -
(a) the fault of the person(s) affected or any member(s) of their party or
(b) the fault of a third party not connected with the provision of your accommodation by us which we could not have predicted or avoided or
(c) an event or circumstance which could not have predicted or avoided even after taking all reasonable care (see clause 9)
In addition, we will not be responsible where you do not enjoy your stay or suffer any problems because of a reason you did not tell us about when you booked your stay or where any problems you suffer did not result from any breach of our contract or other fault of ourselves or any losses, expenses, costs or other sum you have suffered relate to any business.
Please note, we cannot accept responsibility for any services that do not form part of our contract. This includes, for example, any additional services or facilities any other supplier agrees to provide for you.

10.2. The promises we make to you about the accommodation we have agreed to provide or arrange as part of our contract - and the laws and regulations of the country in which your claim or complaint occurred - will be used as the basis for deciding whether the accommodation in question had been properly provided. If the particular accommodation which gave rise to the claim or complaint complied with local laws and regulations or be comparative to complying with local laws and regulations applicable to those accommodations at the time, the accommodation will be treated as having been properly provided. This will be the case even if the accommodation did not comply with the laws and regulations of the UK which would have applied had that accommodation been provided in the UK.

10.3. *We limit the maximum amount we may have to pay you for any and all claims or parts of claims which do not involve personal injury, illness or death. Except where loss of and/or damage to luggage or personal possessions is concerned or a lower limitation of liability applies to your claim, the maximum amount we will have to pay you for such non personal injury claims if we are found liable to you on any basis is twenty percent of the price (excluding insurance premiums and amendment charges) paid by or on behalf of the person(s) affected in total. This maximum amount will only be payable where everything has gone wrong and you have not received any benefit at all from your stay.

*Where we are found liable for loss of and/or damage to any luggage or personal possessions (including money), the maximum amount we will have to pay you is £35 per person affected as you are assumed to have taken out adequate insurance at the time of booking.

11. Behaviour.
You accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss must be paid direct to us at the time. If you fail to do so, you will be responsible for meeting any legal costs we incur in full in recovering full payment from you.

We expect all clients to have consideration for other people. If in our reasonable opinion or in the reasonable opinion of any other person in authority, you or any member of your party behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to the property, or in any way damage the reputation and/or goodwill of the Stylish Villas or Nicolas Dixon we are entitled, without prior notice, to terminate the occupation of the person(s) concerned. In this situation, the person(s) concerned will be required to leave the accommodation. We will have no further responsibility toward such person(s). No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.

12. Special requests and medical problems
If you have any special request, you must advise us at the time of booking and clearly note it in the extra information section of the booking form. Although we will endeavour to meet any reasonable requests we regret we cannot guarantee any request will be met. Failure to meet any special request will not be a breach of contract on our part. We regret we cannot accept any conditional bookings, i.e. any booking which is specified to be conditional on the fulfilment of a particular request. All such bookings will be treated as "standard" bookings subject to the above provisions on special requests.
If you or any member of your party has any medical problem or disability that may affect your stay, please tell us before you confirm your booking so that we can advise as to the suitability of the chosen arrangements. In any event, you must give us full details in writing at the time of booking. If we reasonably feel unable to properly accommodate the particular needs of the person concerned, we must reserve the right to decline their reservation or, if full details are not given at the time of booking, cancel when we become aware of these details.

13. Passports, visas and health requirements
It is your responsibility to ensure that you are in possession of all necessary travel and health documents (including Passports and Visas (where applicable) before departure. You must pay all costs incurred in obtaining such documentation. If you or any member of your party is not a British citizen or holds a non-British passport, you must check passport and visa requirements with the Embassy or Consulate of the country(ies) to or through which you are intending to travel.

14. Prices and Website Accuracy
Please note, the information and prices shown on our website may have changed by the time you come to book your stay. Whilst every effort is made to ensure the accuracy of the website and prices at the time of requesting the booking, regrettably errors do occasionally occur. You must therefore ensure you check all details of your stay (including the price) on your booking acceptance.

15. Responsibilities and the role of Rentalsystems.com Limited
If you have booked through Rentalsystems.com Limited you should note that Rentalsystems.com is not the principal of this contract. Rentalsystems.com Limited has not visited and checked this property. The description appearing on the website has been uploaded by, Mr. Nicolas Dixon, 3 Forster Road, Guildford, Surrey, United Kingdom, GU2 9AE and has been prepared in good faith. Rentalsystems.com Limited, therefore, declines all responsibility for any inaccuracy as it is beyond its control. Rentalsystems.com Limited provides and is responsible for the booking and payment software. All credit card payments are handled by Rentalsystems.com Limited and held in a client account.

16. Complaints procedure
In the unlikely event that you have any reason to complain or experience any problems with your stay whilst away, you must immediately inform us. You undertake to do your best to resolve or minimise the problem in order to avoid any prejudices that could result. Any verbal notification must be put in writing and given to us within 24 hours via email to customer-service@stylishvillas.co.uk and within 7 days at the address above. Until we know about a problem or complaint, we cannot begin to resolve it. Most problems can be dealt with quickly. For all complaints and claims which do not involve death, personal injury or illness, we regret we cannot accept liability if you fail to notify the complaint or claim entirely in accordance with this clause. You are obliged to give us the time necessary to resolve the problem. Complaints received at the end of the stay will not be taken into consideration and no refunds will be given. Please note that the property is not an official tourist structure, such as an hotel, residences, etc. but a private dwelling. Being such, there is no standard or categories that are internationally recognised, indeed it reflects the personal taste of the owner. We cannot however exclude the possibility that the personal taste of the owner can sometimes result in minor inconveniences but which cannot be accepted as complaints.

17. The Pool and Pond
Please be aware that swimming pools and ponds can be dangerous. You are on holiday in a relaxing environment but in unfamiliar surroundings. Alcohol and swimming pools can present a dangerous combination. Please also take care when walking on marble or tiled floors. If you have wet feet then there is every chance you could slip and injure yourself. Ensure that you take responsibility for the safety of your children such as having them dry off when they leave the pool. We do not accept any liability regarding accidents at the villa or when using any of it’s facilities. If you have chosen to have the pool heated the cost will be £350 per week. Please note however that the pool will not have steam coming off it! It will be heated a few degrees above the ambient temperature. If the ambient temperature is too low, then the pool heating will not be effective. Generally if the ambient temperature during the day is 20 degrees Celsius then the pool will get to 24 degrees Celsius.  The charge for the heating commences when you arrive at the villa and it will take 36 hours to heat the volume of water. If you require the heating on earlier then please advise us and we will need to make an appropriate charge. Some of our villas have ornamental ponds. Once again please supervise your children and ensure their and your safety at all times.

18. Cleaning and Maid Service
Our maid service is twice per week during your occupation. Linen and towels are provided along with one large beach towel per person. We also provide the same towels for the pool area. The towels are luxurious and care should be taken to ensure that you keep them free from stains that may be caused by sun cream. We have a washing machine so you can always wash them rather than wait for the cleaners. If any towels are damaged or stained then we will need to charge you for their replacement. If the villa is not left in a satisfactory condition to that which you found it then will charge you £30 per hour to clean it until it is back to it’s original standard when you arrived.

19. Entertainment System & Internet
We cannot guarantee that all TV channels will be working or associated equipment. Internet connection in Mallorca is only 2Mb/sec and can be temperamental. We cannot therefore guarantee that the villa with have sustained or uninterupted internet connection.

20. Electrical Appliances
All our properties are installed with numerous electrical appliances. Whilst we endeavour to have them serviceable throughout the season, as with all electrical appliances they will occasionally fail. We will repair such appliances as soon as possible but cannot be held responsible for the lack of any of the facilities. As with the U.K., engineers do have a specified call out pattern and it may take up to seven days or longer before a visit can be arranged or a part ordered. We will not pay compensation due to the failure of any appliance.

21. Air Conditioning and Heating
Air-conditioning uses an incredible amount of energy which, particularly on Mallorca is a valuable resource. Do not use it if any windows or doors are left open. If it is being used when the windows or doors are being left open then we reserve the right to withdraw this facility. Also it must not be used when the villa is vacant. Most of the villas have fitted air conditioning throughout. We do not accept any responsibility or pay any compensation if the air conditioning or heating does not work.

21. Villa Occupancy
Only those persons named on your stated booking before your arrival will be allowed to occupy the accommodation and under no circumstances may the maximum number of persons be exceeded. The villa owners or their representatives reserve the right to visit their property at any time to undertake essential maintenance work, pool cleaning and gardening.

22. Breakages
Breakages happen and we ask that you be honest with us and report any breakage or damage during your stay. Any bookings that you make with us carry a compulsory minor breakage charge of £15 per item. This is to cover minor items such as glasses only and is at our discretion. The cost allows for us travelling to replace the items. We reserve the right to charge for any serious damage or breakages not reported and found after your departure and deduct it from your £400 per week deposit. Remember that our customer services representative does a complete inventory during every change over.

23. Outside Influence
We cannot be held responsible for any outside noise or interruption to your holiday such as building work, sheep bells, dogs etc or anything else that is classed as ‘force majeure’ and anything that is not under our control. We do not accept any claims for compensation.